Privacy Policy
Who we are
This website is operated by 30 Characters Limited, 11 Chandlers Way, South Woodham Ferrers, Essex, CM3 5TB. For privacy enquiries, contact info@30characters.co.uk.
Information we collect
When you send an enquiry, we collect the name, email address, telephone number (if supplied), business details and message you choose to provide. We also process limited technical information necessary to operate and protect the website.
How we use your information
We use enquiry details to respond, discuss potential services and manage associated correspondence. We do not sell your personal information. Relevant service providers, such as our website hosting and email providers, may process information on our behalf.
Google Analytics 4
If you consent to analytics cookies, we may use Google Analytics 4 to measure website visits and interactions. GA4 will not load through our direct site integration until you accept analytics. You can decline analytics without losing access to the site, and change your choice later using . Any additional advertising or remarketing tags would require separate consent handling and a policy update.
Cookie choices
We store your cookie preference to remember whether analytics is permitted. Analytics is off unless you opt in. Advertising and remarketing storage are currently disabled on this website. If you withdraw analytics consent, the site will stop loading analytics on subsequent visits and attempt to remove its first-party Google Analytics cookies.
Lawful bases, retention and disclosures
We process enquiries where necessary for our legitimate interests in responding to business requests, subject to your rights. Optional analytics relies on your consent. We keep information only as long as reasonably required for the purposes collected, to meet legal obligations or resolve queries. Personal data may be processed by our hosting, email and analytics providers, including outside the UK where appropriate safeguards apply.
Your rights
Depending on the circumstances, you may ask to access, correct or delete your data, object to or restrict certain processing, or withdraw consent. You may complain to the UK Information Commissioner's Office at ico.org.uk.
Policy updates
We may update this page as services, processing arrangements or legal requirements change. Please contact us if you have questions about how we handle your information.